Business Travel Trends For Healthy Flying Are In The Hands of The Millennials

According to the American Express Global Business Traveller Survey 2013 if you are a business traveller and you sat next to me on your next flight there is a one percent chance that you would engage me in conversation, so much for business going social! Whether you would want to engage me in conversation is another matter but this article is not about me it’s about the developing trends in business travel from a healthy flier perspective.

The survey was conducted by American Express in the summer of 2013 with participants from the US, UK and Australia. Approximately 500 randomly sampled business travellers were surveyed in each country.

The standout headlines are

(1) As the global workforce goes through change the Millennials are beginning to make up a larger portion of it.

(2) As a group the Millennials value a better work life balance and are savvy about it while on the road.

(3) There is an added focus on relieving travel related stress.

Narrowing in on the US market the travel stress theme is specifically in evidence.

74% of travellers said they drank extra water to stay hydrated.

48% stretched on the plane.

44% use a hotel gym.

20% avoid alcohol.

The majority use a combination of diet and exercise to stay healthy while on the road and 41% supplement their diets with vitamins.

Even if it is only implied these figures show that more business travellers are beginning to recognise and value the correlation between flying healthily to arrive well, be productive and successful in business.

This can only mean good news for the healthy flying niche. If the influence of the Millennials as a demographic block is brought to bear the way the baby boomers have done for the last few economic boom cycles the healthy flying niche and other industries will be better for it. This period in time is all the more important because we have the makings of a perfect storm. We have an influential demographic that fliers and values health. We have challenged or non existing healthcare provisions which mean staying healthy and out of the healthcare system is at a premium. We have an epidemic of Autoimmune disease and we have Globalisation and Technology which play the roles of saint sinner and saviour all at the same time. There are more people taking to the sky that before, journeys are more stressful than before and the frequent flier has to negotiate all of this while still performing at the top of their game.

Globalisation is forcing the pace of change we are experiencing. The good about it is more nations are coming online as it were, the bad is it becomes an even more crowded marketplace to negotiate. The same applies with Technology it forces change but also brings an always on and in view aspect to our lives. How we are able to harness both of these forces to enable a better flying experience for health inclined frequent fliers is a million dollar question in more ways than one.

Some strides in this direction are already being made, I would expect efforts to continue in this direction with some seriously useful kit to be available to fliers. At the moment we have a few notable players. The Napwell sleep mask, the Re-Timer sleep glasses and Valkee LED earbuds are a few aimed strictly at jet lag or sleep trouble often accompanying jet lag. On the other hand there are technologies that have a native use which can be adopted by fliers for relief of some jet lag symptoms. Brainwave Apps and Barefoot Earthing Technology products are some of these second category technologies. The Photon shower revealed at a TED talk in 2013 sounded promising but is only a concept with no firm plans for production. The explosion of fitness gadget that work with the latest smartphones or stand-alone is a curve you can expect travel related gadgets to follow. There are actually some such gadgets already in the marketplace. The AirPlus Traveller Productivity White Paper on how to manage traveller productivity used such a product.

As I mentioned earlier the most potent indictment of the times we live in is to be found in the strong currents of change caused by Globalisation and Technology. I would argue that Globalisation is increasing global collaborative work where people travel and come together on a project for the short-term. This trend is already prevalent in show business, journalism and the fashion world and even in the technology industry. As it continues to develop the need for people to arrive on form and ready for business becomes more obvious. Even without going that far the multinationals who spend large sums of money to recruit the best they can find want them to maintain their performance edge when they are sent half way around the world on the company’s business. It is common knowledge that it is no longer enough to just book a business class seat and expect the employee to arrive well.

As the travel industry players and the corporate world become more cognizant of the costs of travel related stress and jet lag, quantifying it in terms of the bottom line becomes a useful yardstick. The aforementioned AirPlus Traveller Productivity White Paper and the Carlson Wagonlit Solutions Stress Triggers for Business Travelers White Paper (which includes the Travel Stress Index tool) are two attempts to put a perspective on the scale of the problem. How the data in both of these tools is put to use is a question for the corporations individual fliers as well as the airlines and the travel industry intermediaries. For airlines at least it seems the battle lines are drawn, with the rollout of the latest offerings from Boeing and Airbus creeping into the stocks of most major players the focus is moving away from the hardware (the planes) to the software (customer service and deliverable product enhancements) this last category could potentially include any number of health initiatives to make sure business frequent fliers arrive well.

Cited Works

By And Large, Business Travel Is Not A Pleasurable Experience

Business travel has become so common that a considerable proportion of the corporate world of America is spending more time in airplanes and hotels than on their couches or in their automobiles.

According to a recent estimate, about 40 million adults in the US travel on business at least once a year to a location about 50 miles from home. More than 20 percent of the trips made by African Americans, for instance, are related to their work.

Those who do not need to travel frequently on business consider business travel glamorous and exciting. However, in reality, business travel is often arduous.

It is tough physically, tough on the family, and especially tough on the pockets of businesspersons who do not have the luxury of generous expense accounts to take care of their travel expenses.

In addition, those who travel on business regularly, quickly wise up to the fact that a stress-free and safe journey requires the smooth functioning of a number of interconnected factors, which includes the vagaries of the weather.

According to a study conducted recently, monitoring business travel trends:

- 58 percent of business travel is undertaken for association meetings and conferences,

- 43 percent comprising of business travel made by individuals,

- and 29 percent for corporate meetings.

The study also identified some of the most popular destinations within the US for business travel. They are:

- Washington, D.C.,

- New York,

- Los Angeles/Long Beach,

- Chicago,

- Atlanta,

- Boston,

- Houston,

- Minneapolis-St. Paul,

- Detroit,

- and Dallas.

Irrespective of what the destination is, business travel is seldom an enjoyable experience. Some companies will allow their business travelers the opportunity to enjoy their travel surroundings but this is usually short lived depending on the demands of the trip.

Business travelers, who have to make frequent trips, need special facilities to ease the hassles of traveling. Airlines and hotels are increasing the levels of services they provide in order to meet the growing demands of business travelers:

Usually, business travelers research fares on their own and make their reservations online. According to a survey, it was found that only 32 percent of corporate travelers used the services of travel agents for their reservation needs, while the rest, 68 percent, preferred using the internet or online services to plan at least some part of their business traveling arrangements.

Business travelers are usually technologically conversant; hence, choose to handle all their traveling arrangements through the Internet, limiting the necessity of having to interact with travel agents and professionals dealing with customer service.

Most tourism related sites offer one-stop travel facilities for reservations of flights, booking rooms in hotels, and providing transportation on the ground.

Major airlines like Delta and American have included travel-friendly features like locating cheap fares, finding economical hotel accommodation, and hiring cars on a rental basis inexpensively on their websites.

Travelers, thus, can make arrangements for an entire business trip, which includes seating preferences, confirming special food requests, and a text message or e-mail verifying their flight status and information about the departure timings with a few clicks of the mouse button.
Most of these sites provide boarding passes that can be printed out and online check-ins within 24 hours of the departure of the flight.

At the airport, those travelers in a hurry can take advantage of check-in kiosks in order not to have to wait in long lines, and get their boarding passes and their seating information.

Frequent Flyer Miles, Automatic Upgrades, and Comfortable Seating:

One of the biggest perks of traveling frequently on business is the facility of accumulating points, which can be exchanged for vacations. Travelers, therefore, are always on the look out for hotels offering generous points facilities.

Frequent air travelers also favor automatic upgrades and comfort inside the airplane, such as generous legroom and additional storage facilities overhead. Business traveler programs like EliteAccess provided by Continental Airlines offer comforts like guarantees of no-middle-seat and upgrades to the first class if possible.

Getting Value for Money:

Companies are constantly curtailing overhead expenses by cutting down on the travel allowances they give their executives, while business travelers look for ways in which they can maximize their allowances to the fullest.

For example, several hotels offer free breakfasts, while others provide complimentary facilities such as a welcoming snack or allowing their guests to make free long distance and local calls. Many hotels also offer free newspapers, tea and coffee.

Feeling at Home Far Away from Home:

Business travelers are so frequently away from home that they look for services that replicate their home comforts.

Business Travel Agents Tips: A Corporate Travellers’ New York Airports Guide

New York City is one of the most popular key travel destinations for corporate travellers worldwide. The city is the center of much that’s great, dynamic and profitable in America. It is home of one of the world’s principal financial centres (i.e. anchored by Wall Street), and a popular business hub for the publishing and entertainment industry at the same time. So, it’s no surprise it features three airports, Newark Liberty International Airport (EWR), LaGuardia Airport (LGA) and J. F. Kennedy International Airport (JFK). As a frequent corporate traveller you probably may have flown to one of the three New York airports at some point or another. With JFK being a major international gateway to the US, this city guide aims to provide some helpful travel agents tips for corporate travellers flying to or from JFK Airport.

New York JFK Facts & Figures

Located about 25km away from Manhattan in Queens, JFK Airport is the largest airport in the state of New York and one of the busiest business travel hubs (over 50 million travellers/year) in the US and internationally. It has six operating terminals (numbered 1, 2, 4, 5, 7, 8; terminal 6 was demolished in 2011, Terminal 3 in 2013). Currently, the 4th runway is under redevelopment to comply with the needs of Group VI aircraft (until December 2015 as planned so far), which may cause delays, but measures are in place to minimise them, so you shouldn’t be too much affected. With more than 90 airlines arriving and departing from JFK, various business travel solutions for flights to New York can be arranged. Points of origin and destinations include places within the US, Canada, Latin America, Europe, Africa, Asia and Pacific, Australia/New Zealand, basically all over the world. The airport offers corporate travellers a choice of non-stop flights to about 100 international destinations which may prove convenient for your next business trip. However, JFK is very susceptible to weather-related delays due to its position. Corporate travellers are well advised to consider and prepare for possible thunderstorms in summer, causing delays across the US, as well as snow, icing and assorted slush throughout the winter season. For the months between June and November the risk of potential hurricanes is increased.

In general, our business travel agents team advise leisure and corporate travellers to allow plenty of time for getting to and from JFK. Serious traffic incidents on the way between the city and the airport left many wondering whether they’ would be able to make it in time or miss their flight. Furthermore, don’t forget that this is America. Therefore, bear in mind that the TSA rules supreme over security checkpoints. So, take a deep breath and take maybe a book with you or something else to keep you busy. Make sure you arrive early.

Useful JFK terminal facilities for corporate travellers

In most public areas within most terminals, corporate travellers will conveniently find that Wi-Fi is available for free for up to 30min. You can get online near the ticket counters, boarding gates, designated work stations and food courts. The Wi-Fi access is provided by Boingo Wireless Company. If you need to use the internet for longer than 30mins., consider the following options: 1) $4.95 (£3.01, €3.77) per hour (pay as you go), 2) $7.95 (£4.83,€6.05) for unlimited access throughout a 24-hour period (day pass), 3) $9.95 (£6.04,€7.58) per month (unlimited access via a monthly subscription, to be used worldwide), or 4) if you already have a user account, simply log in using your user name and password. ATMs, currency exchange options (Lenlyn or Travelex), a rental phone shop, and more than 100 shops alongside various dining options are available at the terminals.

Ground transportation services from JFK Airport to New York City

The most convenient, stress-free way for travel from and to JFK Airport is to take the AirTrain. It is a cost efficient and helps you make sure you arrive at the airport in time, whilst avoiding possible traffic jams. You can access AirTrain services via the New York City subway system, which is also connected to the Long Island Railroad (LIRR). The journey from/to the city takes just over an hour. AirTrain is operated 24 hours on 365 days a year. Within the airport area, it connects terminals and also enables you to easily access car rental services, hotel shuttle areas and parking lots. At peak times the trains depart every 7 minutes and at off-peak times they go every 15 minutes. However, be clever in choosing your business travel route, as various routes make different stops within the airport. Good news for corporate travellers is that travel within the airport is usually free of charge. However, travel outside the airport is subject to a fee. AirTrain prices generally start from $5 (£3.04, €3.81). For more details on ticket prices are provided on the JFK Airport website under costs and tickets. If you travel via New York’s public transport network, then it is a good idea to use MetroCard, which is widely accepted and is worth to purchase for travel via subway, local trains, or buses. You can find vending machines for buying a MetroCard at Howard Beach and Jamaica Station. A good alternative for corporate travellers would be to take a taxi (for up to 4 passengers). Simply wait in the cab line for a licensed and insured cab to take you to your destination (about $52, i.e. about £31.58, €39.59, flat rate between JFK and Manhattan, excluding tips and tolls). The time for this trip should be about an hour. However, it can take much longer during rush hour.

Shared-ride shuttle services are a cheaper option than taxis, but can involve a lot of waiting and being driven around New York City to drop other people off first. You can find a full list of providers on the airport authority’s website. But remember to tip appropriately, as tipping (around 20% of transfer cost) is quite common and keep in mind that bridge/tunnel tolls are not included in the shared-ride shuttle services fares. Another option is to ask your business travel company to arrange a shuttle service for your trip from and to John F. Kennedy International Airport as prices can vary greatly depending on location and number of passengers. In this way you can ensure that you are travelling with a reliable supplier.

An express bus service is also available for a nominal fee from Penn Station (reachable e.g. by AirTrain or taxi). The service operates from early morning to late night, with buses running at least every half hour.

The airport is also home to several car rental agencies. Leisure and corporate travellers can choose between a number of car major rental companies including Advantage, Thrifty, Dollar, Enterprise, Budget, Hertz, National and Avis.

So, which mode of transport should corporate travellers choose for a trip from JFK to Newark and LaGuardia airports? Usually the best way to get to Newark Airport from JFK Airport is to simply take the AirTrain. However, if you need to travel to LaGuardia during your business trip, it we recommend to take advantage of a convenient shuttle bus service, using the free Route A (running every 10-15 minutes from 4:00am to 11:30pm) or Route B (running every 10-15 minutes from 6:00am to 2:00am). In any case, more details, also for connections to other airports, are available on the JFK Airport Connections page.

Hotels near JFK Airport

Hotel booking services for corporate travellers flying to New York JFK AirportAlthough there are no operating hotels at JFK Airport at the moment, New York provides corporate travellers a huge choice (from budget accommodation to luxury suites) of hotels and motels, which are conveniently located nearby the airport. Most hotel accommodations nearby offer shuttle services. Alternatively you can take the AirTrain to the Federal Circle station and follow the “Courtesy Hotel Shuttles” signs. There are telephone services for the hotel courtesy shuttles located at the AirTrain Federal Circle Station and in the arrival areas of the airport terminals ($5, i.e. about £3.04, €3.81, Service Charge for making reservations). The range of motels and hotels include the Hilton*, the Courtyard* by Marriott, Hampton Inn*, Sheraton*, Hilton Garden, Comfort Inn, Holiday Inn Express, Fairfield Inn* by Marriott, Days Inn, Best Western and Howards Johnson. The ones marked by an * are also offering conference and meeting rooms for corporate events.